Oleg

Hey Mustafa Saljoki, I created an addon for this exact purpose. Not only you can search for words before sending a ticket, but also use regexep (or wildcards) to search for a pattern of text and by doing so creating powerful validations before sending your response to the user. If Ticket Guardian finds the text, it will stop the ticket submission and warn you about it (you can of course pause it, if you'd like).

Feel free to try it out and I would love your thoughts on it!

https://www.zendesk.com/marketplace/apps/support/1012431/ticket-guardian/?queryID=844e901113a3d780359b3dfde365caa6

Hey Nizamuddin Shaikh , you can totally do so using the boilerplate I put together as Sal was kind enough to point you to 🙏. 

If you are an avid Typescript user, you might be please to know that there will be soon-to-come Zendesk SDK types, so that you can make SDK calls with type safety.

If you got any questions or issues , I'd be happy to help :) 

There is also an update to the boilerplate being prepared that allows you to easily run any framework of your choice (or just vanilla js) for multiple locations at once.

Say, you have an application that you spin up in ticket sidebar and you want the same application to be accessible in Navbar or Ticket Editor - we got you covered :)

Come hang @ Discord with us if you like what you see, I will be providing updates on this work and happy to discuss any other future updates to the boilerplate, so that you can start building your support applications faster and easier.

https://discord.gg/EHVRdSVDc4

I am preparing a big update for the boilerplate for those who like TypeScript and typesafety during application developments.

Using this boilerplate, you will be able to make requests to Zendesk from your applications with a complete typesafety and auto-complete.

As you know ZAF is not provided in a form of a npm package, hence does not have any @types at all, making the development slow when you need to access specific properties.

Here is a small demo on what the boilerplate will be able to provide for you:

Not only you get intellisense during request typing of all available properties in a shape how Zendesk really expects you to make a request, but also a completely typed response as well.

Hey Thomas Busse,

What have you tried so far (how does your code look)?

Unofficial discord community of likeminded developers:
https://discord.gg/EHVRdSVDc4

Is there a reason why this does not fits your requirements?
https://github.com/OlegGulevskyy/zendesk-vite-boilerplate

Boilerplate is split into reusable packages. Each package is a separate app location. Each app location is nothing more than a regular react app (or any other framework for that matter). It is attempted to be well documented but things can be adjusted / improved.
It is also utilizes typescript, which is a must have for production grade apps.

You can check it out in my repo - I have a working local host served environment. It spins up a server and manifest contains localhost address, which allows you to benefit from real hot reload.
You can either use my boilerplate or get some inspiration:

https://github.com/OlegGulevskyy/zendesk-vite-boilerplate

Hi 👋,

If you like me, create Zendesk Applications using ZAF (Zendesk Applications Framework) for your Support environment, you can take a look at my boilerplate that I put together.

With this boilerplate you can use any front-end framework of your choice - React, Vue, Svelte - and it’s blazing fast. I included instructions in the GitHub repo but feel free to let me know here or in Guthub issues should you have any questions! Repository - https://github.com/OlegGulevskyy/zendesk-vite-boilerplate

To give a brief overview of the boilerplate:

- Use any framework you want (React, Vue, Svelte)
- Framework setup will not be any different to what you are used to see in your normal front end projects.
- Boilerplate handles a lot of things behind the scenes so you don't need to worry about how to set it up, with detailed instructions, how to create all the applications supported by Zendesk Support
- Real hot module replacement during local development, where you can make the changes and see the result instantly without refreshing the applications / page
- Is not based on old zat tool but new zcli, which is more easier to work with. Finally no Ruby installation and no more pain on M1 macs

Hi Kenneth Buckles and Israr Ansari,

If you or anyone is still looking out for a boilerplate / scaffold to develop applications with react or any framework of your choice, you can take a look at my boilerplate here:

https://github.com/OlegGulevskyy/zendesk-vite-boilerplate

In this boilerplate you can:

- Use any framework you want (React, Vue, Svelte)
- Framework setup will not be any different to what you are used to see in your normal front end projects.
- Boilerplate handles a lot of things behind the scenes so you don't need to worry about how to set it up, with detailed instructions, how to create all the applications supported by Zendesk Support
- Real hot module replacement during local development, where you can make the changes and see the result instantly without refreshing the applications / page
- Is not based on old zat tool but new zcli, which is more easier to work with. Finally no Ruby installation and no more pain on M1 macs

Hope this helps

Hey there, can you please clarify what are the cc’d tickets and where do you usually find them? And I’d possible, where would you like to see them too? I am thinking of an app extension that actually works with tickets in different ways, so was wondering if I thought about your use case :)
Appreciate any info you can share on this.
Thanks