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Maurice Asuncion

已加入2021年4月15日

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最后活动2022年9月28日

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的最新活动 Maurice Asuncion

Maurice Asuncion 进行了评论,

评论Additional ticket channels

do you know how I can customize my tabs to show the ticket subject instead of requester?

查看评论 · 已于 2022年9月28日 发布 · Maurice Asuncion

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评论Using legacy AI agent functionality

Thank you @... for your feedback. When is going to be available? Having full control of the entire flow? Also, during our pilot, a lot of our users have noticed that they are unable to attach files. It is quite inconvenient for users to send the files separately via email, any plans to improve this? Or is there a setting to enable file attachment? 

Thank you for the quick revert. 

查看评论 · 已于 2021年5月10日 发布 · Maurice Asuncion

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Maurice Asuncion 进行了评论,

评论Using legacy AI agent functionality

This flow builder and answer bot is more time consuming than helpful. You are unable to modify when "Talk to a human" will be needed. Unable to edit when to ask for information if user needs to be transferred to a live rep, it's asking the user to rate the chat even if you have disabled it from live chat settings (there's no way for you to disable bot from asking for a rating). How soon can you get this altogether? Don't call it flow-builder if it doesn't allow you to modify the flow from end to end!

查看评论 · 已于 2021年5月09日 发布 · Maurice Asuncion

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Maurice Asuncion 进行了评论,

评论Migrating to messaging

So is it not possible in Zendesk Workspace suite to route certain skills for specific agents? As chat routing is disabled for messaging? What are our alternatives?

查看评论 · 已于 2021年4月19日 发布 · Maurice Asuncion

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