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Andrew Lo

已加入2021年4月15日

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最后活动2022年5月31日

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的最新活动 Andrew Lo

Andrew Lo 进行了评论,

评论Live chat agent guide

What happened in my case was being logged in on two separate devices. 

One would be "idle" and cause the status to change to invisible on both devices. 

It is possible having it open in another window may also reproduce the problem. 

查看评论 · 已于 2022年5月31日 发布 · Andrew Lo

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Andrew Lo 进行了评论,

评论Live chat agent guide

My status is turning to Invisible even though my "Idle timeout" settings are set to "Off". 
Any ideas on what the problem could be here? 

查看评论 · 已于 2022年1月25日 发布 · Andrew Lo

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Andrew Lo 进行了评论,

评论Setting up Agent Workspace

It is now 2022. 

Any update on when multi agent conversations will be supported in the Agent Workspace? 

When will it be required to move to the Agent Workspace? 
Simply put, these is functionality missing that is stopping us from moving to the unified Agent Workspace. 

查看评论 · 已于 2022年1月10日 发布 · Andrew Lo

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Andrew Lo 进行了评论,

社区评论 Feedback - Help Center (Guide)

+1 on what everyone has basically already said about this. 

It seems like this has been a request for a really long time and not much has been done about it and whatever has been done is a financial barrier. 

查看评论 · 已于 2021年4月14日 发布 · Andrew Lo

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Andrew Lo 创建了一个帖子,

帖子 Feedback - Chat and Messaging (Chat)

I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been resolved. 

Looking to get new insight on how to make this possible. 

Link to original post.

Feature request to add repeated incoming chat notifications that occur every x seconds.

Use case 1: Someone has stepped away for a minute and doesn't know that there is an incoming chat because the notification only sounds once.

Use case 2: If a chat request isn't handled in x seconds, it will send the notification again so other agents know that it needs to be taken.

已于 2020年9月25日 发布 · Andrew Lo

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