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Rudolph

已加入2021年4月15日

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最后活动2025年1月24日

Zendesk Luminary

Lead Zendesk Administrator at GoFundMe

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的最新活动 Rudolph

Rudolph 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Salvador Vazquez - Our company would also find this feature highly useful.

查看评论 · 已于 2025年1月02日 发布 · Rudolph

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Rudolph 进行了评论,

社区评论 Feedback - Admin Center

Hey Joel Cohen - Just adding my voice to everyone's here that I share the emotions of disappointment that this feature was ever behind the Advanced AI paywall and also delight that the feature is on the roadmap to be released to everyone. Thank you for course-correcting, and whenever y'all have an ETA on when this feature will be released, I'd love to know.

查看评论 · 已于 2024年11月08日 发布 · Rudolph

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Rudolph 进行了评论,

评论Zendesk messaging

Our team also enjoys the End Session feature, and we would LOVE to be able to automate it's usage as Bryan is suggesting. Please add that as an action to triggers & automations!

查看评论 · 已于 2024年11月01日 发布 · Rudolph

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Rudolph 进行了评论,

评论Zendesk messaging

Adding my voice here to request that y'all please add the ability to end messaging conversations via trigger action. Automating this behavior would be huge for us.

 

Thank you!

查看评论 · 已于 2024年10月24日 发布 · Rudolph

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社区评论 Feedback - Ticketing system (Support)

Please add this to the current UI of Zendesk.

查看评论 · 已于 2024年9月23日 发布 · Rudolph

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Rudolph 进行了评论,

评论Accounts and billing

Sylvia Moon - It seems clear to me that Zendesk's new leadership are the hellbent on squeezing every possible dime out of their customers. Just like encouraging folks to move over to Messaging and then requiring MAUs to be purchased. It's disappointing to see and damages their brand.

查看评论 · 已于 2023年11月30日 发布 · Rudolph

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社区评论 User Groups

Will there be a recording released? I'd love to check it out!

查看评论 · 已于 2023年11月08日 发布 · Rudolph

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Rudolph 进行了评论,

评论Routing

Hey Zendesk team,

Heads up that putting agents in Guided Mode removes their access to the suspended queue. This was a surprise to us and is not documented here. Please add to the article! Thank you!

查看评论 · 已于 2023年11月07日 发布 · Rudolph

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Rudolph 进行了评论,

社区评论 Feedback - Ticketing system (Support)

@... - Thank you for sharing this recipe! It gets me closer to what achieving what the OP is asking about. Some questions:

For trigger 2, shouldn't that be Ticket is Updated rather than Created?

Also, have you found a way to count the number of consecutive replies a user sends? For example, I want to treat tickets that have 2 consecutive replies from a user different than tickets that have 4.

Any thoughts or insight would be appreciated!

查看评论 · 已于 2023年11月03日 发布 · Rudolph

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Rudolph 进行了评论,

评论Accounts and billing

This should come with an existing Suite subscription of some level. What's the point in selling something called "Suite" if so many add-ons continue to be developed? It makes moving off the old ala carte legacy model seem pointless. We're just going back to that model, which eliminates the supposed savings of Suite.

Seems like a money-grab.

查看评论 · 已于 2023年11月01日 发布 · Rudolph

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