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Arjan Vermeulen

已加入2021年4月15日

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最后活动2021年10月27日

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的最新活动 Arjan Vermeulen

Arjan Vermeulen 进行了评论,

社区评论 Q&A - Objects, workspaces, and rules

Thanks Acenerate! Looks like this could be very helpful. I will certainly look into this.

 

Cheers.
Arjan Vermeulen

查看评论 · 已于 2020年6月02日 发布 · Arjan Vermeulen

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Arjan Vermeulen 进行了评论,

社区评论 Q&A - Objects, workspaces, and rules

Thanks, Ill have a look at this but I do not believe it's an option to instruct customers to type the word escalate. This should be easy for them by just pressing a button.

Regards,

Arjan Vermeulen

查看评论 · 已于 2020年3月06日 发布 · Arjan Vermeulen

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Arjan Vermeulen 创建了一个帖子,

帖子 Q&A - Objects, workspaces, and rules

Good Day,

I would like to add/have an escalate button within support tickets where the customer can click on in case he is not satisfied. When he clicks on the button an email should be send to one or multiple users and the customer should be notified that the ticket was escalated and the will be contacted shortly.

Thanks,

Arjan Vermeulen

已于 2020年2月25日 发布 · Arjan Vermeulen

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