Sara Vandermolen

I would also like to add my vote to this, with a slight addition. In our business, we need to have and on-call rep even on holidays in case of system issues. It would be of immense help to have the option to send calls that come in during pre-set holidays to a holiday-specific IVR. This would allow us to specify a greeting and voicemail appropriate for the holiday, and still allow them to press an option to route to the on-call person if needed.

To give an idea of our use case, we will need to set up 4 numbers and still manually change greetings to be specific to each holiday. The main number is how people call in and is associated to our regular hours. If the caller was outside of these regular hours, it overflows to a number that checks to see if it was part of our "after hours" times (before we open and after we close). If it didn't come in after hours, it overflows to a number that is associated to our training schedule so they can get a specific message when we're closed for our regular training times. If it's not part of those hours, we are going to try to set up an overflow to yet another number with holiday routing options.

This kind of flow is complicated and prone to errors. We would like to see something that allows us to set automatic routing to a specific IVR based on a call coming in during a pre-defined holiday. Being able to pre-set a different voicemail for each holiday would be a bonus, but would not be a core function for us.

I would like to add my agreement that adding this functionality (to remove or configure the repeats) would resolve a current pain point for us. Like the others, our use case is that we would like to have a main greeting (in which we give the IVR options) play once and then route the call into the queue. Having the message repeat adds unnecessary confusion and delay to the process.

I very much agree this is critical functionality. We have a small team and sometimes only a single person is covering the phones. If they miss a call but are available within just a few minutes, it adds a time and effort burden to both the agent and the end user to go through a voicemail process when they could have just stayed on a brief hold. Please consider adding this functionality as soon as possible.