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Chris Boyd
已加入2021年4月15日
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最后活动2025年1月09日
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的最新活动 Chris Boyd
Chris Boyd 进行了评论,
Hi!
I notice in the latest Copenhagen theme (3.10) the document.addEventListener function seems to have been replaced with window.addEventListener which means that the below method of changing the 'Submit a request' everywhere no longer works - the submit a request in the header is changed but no longer a hyperlink. Does anyone have a workaround?
document.addEventListener('DOMContentLoaded', function():
// translate 'submit a request' to 'contact us'
Array.prototype.forEach.call(document.querySelectorAll('a,h1,li'), function(a) {
if (a.textContent.includes("Submit a request")) {
a.textContent = 'Contact Us';
}
});
Thanks in advance!
查看评论 · 已于 2023年7月31日 编辑 · Chris Boyd
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Chris Boyd 创建了一个帖子,
We are using Zendesk Messaging with the Agent Workspace and have completely lost the ability to:
1. ban users by email
2. ban users by IP
Our agents are now being subjected to multiple, repeated, abusive messages and there is nothing we can do to stop them. Please re-instate this basic feature for Zendesk Messaging customers.
已于 2022年2月03日 发布 · Chris Boyd
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Chris Boyd 进行了评论,
It's another +1 from me.
Language and translation is a core part of our business and products, so having no control over Flow Builder texts is really disappointing and could potentially affect our brand image when the translations are poor. We have dedicated teams specifically for translating and we can't take advantage of this when using Flow Builder. In the long term, we may have to integrate a third party solution that does provide this.
Hopefully you can add this important feature to your roadmap, so we have the same customisation we're used to in Guide and Support.
查看评论 · 已于 2021年11月26日 发布 · Chris Boyd
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Chris Boyd 创建了一个帖子,
Hi,
We will be running a notification in our app with a link to a help centre article, and we would prefer if the help centre article opened in the Zendesk Support SDK, rather than opening the mobile help centre in WebView. Is this possible? I've checked the documentation for the Classic Support SDK but couldn't find this.
Thanks!
已于 2021年11月10日 发布 · Chris Boyd
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