Hemin Desai

Depending on the phone system you are using you may be able to pick up data and pass it into a new Zendesk ticket using the API.

I assume that without a native CTI integration you won't be able to display the channel as CTI, so you will have to replicate this process with a custom field as the channel will register as API. The API will allow you to set the brand as required.

You will be able to get timer information from basic ticket information like the creation/solve data and you can use the Time Tracker app to log how long the agent is viewing/working on the ticket

Thanks Dominic, this seems great! I would love to see something like this natively in Zendesk.

This would be a great addition. We would like to pass information from a Numeric User Field to a Numeric ticket field

+1