Trần Thảo

We sometimes receive the notification about connection failure to our email . Thus, we have missed some emails from customers (emails didn't become tickets as usual). 

And then, we have to reconnect manually whenever it happens. We would like to know the rootcause/reason of this issue in order to fix it completely. On the other hand, could we get failure connection notification via email/or other channels? So, we are able to perceive the connection failure immediately to avoid missing emails from customers.

I am looking forward to hearing from your team soon. Thank you