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Mark Johnson

已加入2021年4月15日

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最后活动2022年9月05日

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的最新活动 Mark Johnson

Mark Johnson 进行了评论,

评论Accounts and billing

Whilst it's great to see some proper sandbox options become available - I'm pretty disappointed that it's yet another feature put behind Suite Enterprise. 

As a customer who has been with Zendesk for 9+ years, the biggest barrier to adoption of all the functionality you have released over the last few years is our lack of ability to sync Sandbox properly so we can validate behavior changes correctly (or re-train Agents). 

Just want to put forward a recommendation that you have better sandbox options for ALL plans - so that your customers can take appropriate steps to adopt new functionality. 

What's the point in building a brilliantly simple feature - if it's incredibly complicated to validate (and therefor adopt it?)

查看评论 · 已于 2022年9月05日 编辑 · Mark Johnson

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Mark Johnson 进行了评论,

评论Formatting and customizing your email

Is this an 'all or nothing' activation? We're intrigued to see if this represents a better world to our users - but would prefer to be able to activate it in a limited way to 'trial' with a set of users and get feedback before launching globally. 

查看评论 · 已于 2022年7月08日 发布 · Mark Johnson

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Mark Johnson 进行了评论,

社区评论 Feedback - Help Center (Guide)

Similarly, we'd love to see an integration that enables Article Comments or Community Posts/Comments - to automatically notify a slack channel. (with the comment/post included). 

This would allow our agile development teams to collaborate around the feedback/comment - before posting an official response back onto Zendesk. 

 

查看评论 · 已于 2019年3月22日 发布 · Mark Johnson

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Mark Johnson 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1

查看评论 · 已于 2014年3月03日 发布 · Mark Johnson

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