Jonathan Delannoye

Thanks a lot for the workaround.

I send a +1 to have this criteria in the views. It would be very helpful to identify ticket with : 

- 0 response -> To trigger alert to admin/supervisor about a ticket that has not been answered by an agent

- X responses -> sometimes a ticket with too much response means the problem is difficult to solve, so it would be good to define alert based on that criteria too.