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Connect your customer support and development teams

Better customer service starts with better communication. IntegrateCloud brings all your customer conversations into one place. IntegrateCloud streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most - better customer service and more meaningful conversations.

Create work items for your engineer’s right from Zendesk

With the Visual Studio Team Services App by IntegrateCloud for Zendesk, users in Zendesk can quickly create a new work item from a Zendesk ticket.

 

 

 

Quick steps

1. Sign upfor Zendesk or use your existing account
2. Get the Appand Install it into Zendesk
3. Configure the app with your account name
4. Open a Zendesk ticket, click Apps, sign in
5. Click to create a User Story or Add Task.

 

Instant access to the status of linked work items

Give your customer support team easy access to the information they need. See details about work items linked to a Zendesk ticket, including current state, Area, Priority etc.

 

 

Efficient communication between support and engineering teams

Users in both Zendesk and Visual Studio Team Services can send private messages that are easily accessible by users in the other system, making it easy to track and manage communication about a customer issue.

For more information please click here.

https://integratecloud.azuredesk.co/SupportHome/Articles?query=5339_Zendesk_VSTS_App_by_IntegrateCloud_?articleID=5865

Justin

Yes we can setup notifications from ZD to Slack automatically for specific types of tickets through.We are a Zendesk Partner and Slack is one of our top rated apps.

https://www.zendesk.com/apps/support/integratecloud-connector-for-slack---lite-v2/?source=top_rated

Our vsts app is now publicly available on Zendesk Marketplace https://www.zendesk.com/apps/support/integratecloud-connector-for-vsts/

 

 

Hello

We are a Zendesk partner and we have submitted our Zendesk VSTS app for approval to Zendesk App store.However you can download and install our Zendesk VSTS app from here.Follow the instructions:

 

https://integratecloud.azuredesk.co/SupportHome/Articles?query=5339_Zendesk_VSTS_App_by_IntegrateCloud