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Allen Hancock

已加入2021年4月15日

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最后活动2022年2月14日

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Allen Hancock 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I was thinking about this the other day.. it seems to me maybe it's a spam risk to let us know?

If that's related, getting notifications for verified emails at least, would be a great start.

查看评论 · 已于 2021年6月06日 发布 · Allen Hancock

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Allen Hancock 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Noting that this request is duplicated in https://support.zendesk.com/hc/en-us/community/posts/115007185148-Prioritize-Bounced-Email-Notification

 

And, the need for notifications of bounced messages is as true now as ever.

查看评论 · 已于 2018年8月27日 发布 · Allen Hancock

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Allen Hancock 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I am excited to see the new DMARC option within Zendesk.

With every increase in spf/dkim/dmarc enablement, messages are subjected to more scrutiny. We need, now more than ever, to get notifications when messages our Zendesk sends bounce back. 

Until then, we might need to create a workflow that looks for any ticket where our agent was the last to ask a question, and open a ticket with Zendesk to ensure that there were no bounces.. else we don't know if the user just didn't get around to answering, or never saw our ticket update.

Note, this is duplicate of https://support.zendesk.com/hc/en-us/community/posts/203600326-Notify-agent-if-requester-email-is-bounced-or-rejected

查看评论 · 已于 2018年8月27日 发布 · Allen Hancock

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Allen Hancock 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I sixth this request ;-)

 

I'm a fan of the "comment by an unverified user is not considered public", however, treating it as any other private (agent) comment should not be the final result of this feature.

查看评论 · 已于 2018年4月07日 发布 · Allen Hancock

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Allen Hancock 进行了评论,

社区评论 Feedback - Ticketing system (Support)

There is related information in this thread:

https://support.zendesk.com/hc/en-us/articles/115007936748-Zendesk-email-and-undeliverable-addresses

However, the need described by Sam above is still quite true.  

We need to know if emails to users don't go through.

查看评论 · 已于 2017年12月07日 发布 · Allen Hancock

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Allen Hancock 进行了评论,

社区评论Discussion - Zendesk on Suite best practices

Awesome, thanks! It's what I assumed you meant, but the formal "About" title had me wondering if it was a hidden feature I'd not yet discovered.

How we use the About field

vs

How we use a Ticket Field we call "About"

I think that image make a great addition to the main body of this article, lest it get lost in comment-history ;-)

查看评论 · 已于 2016年7月06日 发布 · Allen Hancock

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Allen Hancock 进行了评论,

社区评论Discussion - Zendesk on Suite best practices

 

A screenshot of the setup of the first few options would be an awesome addition to the article.

查看评论 · 已于 2016年7月05日 发布 · Allen Hancock

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Allen Hancock 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Nice!

查看评论 · 已于 2014年9月16日 发布 · Allen Hancock

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Allen Hancock 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Hi John!

Glad you like it, we still get complements on our support site's look.

The answer to your question is two part:

 

First we need to set a set a page ID (see homepage-id.png) 

Then in the CSS we define the background page with a scope just to that ID (see background-code.png)





#homepage {background-image:url('//path/to/background.png');  
background-repeat: no-repeat;  
background-attachment:fixed;  
background-position: bottom right;}




 

That should get you fixed up!

 

Best,

-Allen Hancock

 

 

 

查看评论 · 已于 2014年3月20日 发布 · Allen Hancock

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Allen Hancock 进行了评论,

社区评论 Discussion - Tips and best practices from the community

That was my first attempt at CSS, woot!  

查看评论 · 已于 2013年8月23日 发布 · Allen Hancock

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