最近搜索
没有最近搜索

Allen Hancock
已加入2021年4月15日
·
最后活动2022年2月14日
关注
0
关注者
0
活动总数
61
投票
32
订阅
10
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Allen Hancock
Allen Hancock 进行了评论,
Allen Hancock 进行了评论,
Noting that this request is duplicated in https://support.zendesk.com/hc/en-us/community/posts/115007185148-Prioritize-Bounced-Email-Notification
And, the need for notifications of bounced messages is as true now as ever.
查看评论 · 已于 2018年8月27日 发布 · Allen Hancock
0
关注者
2
投票
0
评论
Allen Hancock 进行了评论,
I am excited to see the new DMARC option within Zendesk.
With every increase in spf/dkim/dmarc enablement, messages are subjected to more scrutiny. We need, now more than ever, to get notifications when messages our Zendesk sends bounce back.
Until then, we might need to create a workflow that looks for any ticket where our agent was the last to ask a question, and open a ticket with Zendesk to ensure that there were no bounces.. else we don't know if the user just didn't get around to answering, or never saw our ticket update.
Note, this is duplicate of https://support.zendesk.com/hc/en-us/community/posts/203600326-Notify-agent-if-requester-email-is-bounced-or-rejected
查看评论 · 已于 2018年8月27日 发布 · Allen Hancock
0
关注者
3
投票
0
评论
Allen Hancock 进行了评论,
Allen Hancock 进行了评论,
There is related information in this thread:
https://support.zendesk.com/hc/en-us/articles/115007936748-Zendesk-email-and-undeliverable-addresses
However, the need described by Sam above is still quite true.
We need to know if emails to users don't go through.
查看评论 · 已于 2017年12月07日 发布 · Allen Hancock
0
关注者
0
投票
0
评论
Allen Hancock 进行了评论,
Awesome, thanks! It's what I assumed you meant, but the formal "About" title had me wondering if it was a hidden feature I'd not yet discovered.
How we use the About field
vs
How we use a Ticket Field we call "About"
I think that image make a great addition to the main body of this article, lest it get lost in comment-history ;-)
查看评论 · 已于 2016年7月06日 发布 · Allen Hancock
0
关注者
0
投票
0
评论
Allen Hancock 进行了评论,
Hi John!
Glad you like it, we still get complements on our support site's look.
The answer to your question is two part:
First we need to set a set a page ID (see homepage-id.png)
Then in the CSS we define the background page with a scope just to that ID (see background-code.png)
#homepage {background-image:url('//path/to/background.png');
background-repeat: no-repeat;
background-attachment:fixed;
background-position: bottom right;}
That should get you fixed up!
Best,
-Allen Hancock
查看评论 · 已于 2014年3月20日 发布 · Allen Hancock
0
关注者
0
投票
0
评论