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Ryan Nguyen
已加入2021年4月15日
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最后活动2024年10月14日
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Ryan Nguyen 进行了评论,
It has been years but still no solution.
The workaround for this is to use 3rd party app (like "Lovely views" app on Zendesk Market Place) or Chrome extension (like Zendesk Auto Refresh). The former also reloads the view instantly when a ticket in that view is updated by other agent.
查看评论 · 已于 2023年2月21日 发布 · Ryan Nguyen
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Ryan Nguyen 创建了一个帖子,
Currently the ZAF client can open the view by ID:
client.invoke("routeTo", "views", )
However there is no viewId for deleted and suspended views if we want to open Suspended or Deleted view. We tried:
client.invoke("routeTo", "views", "deleted")
client.invoke("routeTo", "views", "suspended")
but neither of them worked.
Is there any chance ZAFv2 to support this in routeTo?
Thanks alot.
已于 2022年8月02日 编辑 · Ryan Nguyen
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The enabled link in the article to https://support.zendesk.com/hc/en-us/articles/4408834058010#topic_xjc_3d3_b3b no longer works.
Does that mean Zendesk is planning to make it permanently enabled (and no option to switch back)?
查看评论 · 已于 2022年6月02日 发布 · Ryan Nguyen
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Ryan Nguyen 进行了评论,
Just a quick note that when we call client.invoke("resize"), that call will also fire the window resize event. Prob need a way to distinguish between client.invoke("resize") vs user manual resize for advanced use case.
查看评论 · 已于 2022年3月22日 发布 · Ryan Nguyen
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Ryan Nguyen 进行了评论,
Thanks Cheeny. Yeah I was wondering if there is away to show row having all NULL values. (At the top of this article it mentions as what you said and point to another question. And then on that question it points back to here)
Our goal is to show out ticket status count per agent daily (columns = ticket statuses, rows = agent list). And we want to show full list of agents, even if each agent has 0 for all ticket statuses on that day, to make it consistent for the system to process the CSV report file from Explore.
It's pretty inconvenient that Explore does not have this option available. Is there a way to add it to Explore in the future? It's common scenario, a few people would like to have it.
查看评论 · 已于 2021年7月26日 发布 · Ryan Nguyen
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Ryan Nguyen 进行了评论,
With table format, is there a way to get empty rows (having all 0s) to display?
I was able to get the cells having 0 to display using COUNT(tickets)+0 method above but it only works when some other cells of same row have a value
Otherwise if all cells of a row having 0, then that row does not display.
(e.g. an agent does not have any ticket in any status on the report)
Thanks in advanced
查看评论 · 已于 2021年7月22日 发布 · Ryan Nguyen
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