Tony Wacheski

Hi, Both Apple and Google now require all apps in their stores to provide the end user the ability delete their accounts/data as easily as they can create an account. 

We are using the Zendesk API to create a support request in our apps which saves the users name and email in their profile.

How can an end user delete their own support account, to comply with this requirement?  

 

Dear Zendesk Management

I agree with Peter.  For a Customer Service company Zendesk's  customer service is unexpectedly and often dismissive.    

It took years to add a table stakes "feature" such as common text formatting available in support tickets, such as color text.  When it was "available" if required work to adopt and contained trade-offs. TinyMCE? 

This Admin Center change has clear and substantial negative affects on the productivity of many of your customers.  It has added resistance and barriers to established workflows leaving users wondering why this change.

Zendesk is a great tool, but it could be better by listening and responding to your users.

Happy customers are the best thing for your bottom line. 

 

 

 

 

 

 

 

 

When working on Support tickets we often want to add/edit macros which "WAS" easily accessible. You could move back and forth from an open ticket to macros and back. 

With Macros buried in admin working with macros AND support tickets appears to be very difficult.

Can we have it accessible in the Admin Center AND from the sidebar? Please. 

Workflow has taken a terrible hit. 

It would be great to know more. The lack of response for such a basic request is astonishing for a customer support product.  Zendesk is a powerful tool but lacks some basic components which I am sure we all expected to be part of the toolset.  We see advanced new paid features appearing while waiting years for table stakes such as the Ticket Editor. 

The forum editor I am using right now is another example. Why two very lacking editors? 

When we reply to users on the forum, the editor's the limitations are even greater. 

My free WordPress forum plugin had better abilities to communicate with our customer. 

And isn't that ability to efficiently communicate with our clients and customers the reason we are using Zendesk? 

TinyMCE?

 

Consistency would also be nice too.  Guide text editor appears to be built on an older TinyMCE open source version while the Support message editor is more limited.  Having the same up-to-date Editor throughout the portfolio would be easier on users and presumably easier on the development teams.   

Zendesk has some great features but some serious limitations that are quite surprising.  Some table stakes features may not create new revenue opportunities but will reduce churn. 

 

I agree, Zendesk has some great features but lacks very basic and essential features like formatting text, which we all expected would be there. It is extremely frustrating to be missing table stake features such as formatting text, which are available in every other app, and utility including the free open source CRM I replaced Zendesk. Disappointed

This is desperately needed to give our customers the best experience possible, which is why we are paying for Zendesk. Frustrating.