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Shahd Salama

已加入2021年4月15日

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最后活动2021年10月27日

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Shahd Salama 进行了评论，

社区评论 Q&A - Tickets and email
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Dear Bertt,

Thanks for your reply.

I don't think I have received any emails.

Would you please send me the ticket url here?

查看评论 · 已于 2019年3月15日 发布 · Shahd Salama

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Shahd Salama 创建了一个帖子，

帖子 Q&A - Tickets and email
How do we avoid two agents responding to client at the same time

Hello there,

We have a problem which we need to find a solution to.

Our support team consists of many persons.

Sometimes, when we receive a ticket from a client, two of our support agents instantly reply.

We want to avoid that.

We know that when someone in on a ticket and another agent is opening the same ticket we have his icon up, but that does not work sometimes.

Especially if an agent is viewing or editing a ticket from the mobile application

已于 2019年3月01日 发布 · Shahd Salama

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