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Andrew Schreiner

已加入2021年4月16日

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最后活动2024年9月23日

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Andrew Schreiner 进行了评论,

评论Release notes

Rob Stack the link to the AI Reply Writer app doesn't seem to be there if you could help link that 

Thanks!

查看评论 · 已于 2024年9月23日 发布 · Andrew Schreiner

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Rob Stack My two latest apps which were published have not been included in these updates. Can you please add? 
 

AI Reply Writer - Use AI technology to reply to tickets in Zendesk without any per user fees. This app will help agents craft message replies to tickets using context from the ticket comments and allow agents to provide the best in class support your customers expect. 
https://www.zendesk.com/marketplace/apps/support/1069954/ai-reply-writer/

 

AI Summary Assistant - Use AI technology to summarize tickets and store the summary as a comment or in a custom field to reference later. This app will help agents and managers quickly and easily get a summary of a ticket to assist in ticket reviews, manager chats with agents, and troubleshooting escalations.
https://www.zendesk.com/marketplace/apps/support/1068603/ai-summary-assistant/

 

查看评论 · 已于 2024年9月19日 发布 · Andrew Schreiner

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Andrew Schreiner 进行了评论,

社区评论 Q&A - Tickets and email

It could maybe also be that someone changed the comment to private after it was sent via a trigger in an email.

查看评论 · 已于 2018年12月04日 发布 · Andrew Schreiner

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