Brent Imhoff

I am absolutely see this as a need as well. I am currently dealing with upwards of a hundred tickets a day, and having the notifications of when responses come in is great. It is easy to open, review the conversation and post a response.

 

However, with hundreds of these coming in a day I need a way to clear the ones I have responded to and leave the ones up I have yet to get to.

What is the point of a notification if you cannot review it, address it, and close it?