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Ryan Laffey

已加入2021年4月16日

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最后活动2022年2月14日

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的最新活动 Ryan Laffey

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社区评论 Feedback - Voice (Talk)

I second this. Instead of the current system where it is round-robin, based on the agent who has not been on the call for the longest amount time (I believe is the logic). I'd like to have a cascading system in which I have an agent who will be able to take the most calls and is first to ring whenever available, then trickle down as specifically assigned from there.

查看评论 · 已于 2021年3月25日 发布 · Ryan Laffey

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