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Matthew Feczko

已加入2021年4月16日

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最后活动2021年10月27日

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Matthew Feczko 进行了评论,

评论Global security and user access

If we switch this on, and want to integrate with services that are on Amazon AWS, how would we enable those services to connect with our Zendesk instance? Since you can't whitelist all of Amazon AWS...

查看评论 · 已于 2021年8月27日 发布 · Matthew Feczko

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评论Views, ticket status, and ticket fields

Hi @... I misspoke. It's 12 and 8, so 20 in total. Although we use QuickiePlus and Lovely Views.

查看评论 · 已于 2021年6月29日 发布 · Matthew Feczko

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评论Views, ticket status, and ticket fields

So for those of you who have 20 shared views and 10 personal views, you need to zoom out to 80% to see the 'Manage Views' link. 

查看评论 · 已于 2021年6月28日 发布 · Matthew Feczko

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Matthew Feczko 进行了评论,

评论Views, ticket status, and ticket fields

@... it's missing from mine. No 'Manage Views' at the bottom. One of my colleagues DOES have that link though oddly.

查看评论 · 已于 2021年6月28日 发布 · Matthew Feczko

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评论Views, ticket status, and ticket fields

I'm seeing the same hting as @.... @... the 'more' link is gone!

查看评论 · 已于 2021年6月28日 发布 · Matthew Feczko

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Matthew Feczko 进行了评论,

评论Global security and user access

Hi @... if that's the case, can you please update the original post above and call that out specifically? FYI @...

查看评论 · 已于 2021年6月01日 发布 · Matthew Feczko

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Matthew Feczko 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1 yes please! This is key to how we would like to use Zendesk.

查看评论 · 已于 2021年5月28日 发布 · Matthew Feczko

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Matthew Feczko 进行了评论,

评论Global security and user access

Would you be able to call out whether you recommend configuring a VPN or not? Historically I believe this was required from a best practices security perspective. But is this still the case? Does VPN work with Talk and Zendesk in general?

查看评论 · 已于 2021年5月19日 发布 · Matthew Feczko

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Matthew Feczko 创建了一个帖子,

帖子 Feedback - Help Center (Guide)

Our Zendesk Guide was originally set up in the language of en-us, which I imagine many of those Zendesk instances in GB were accidentally set up in. When articles are made, you must choose the specific language. There's no way to easily add a second language and assign it to the same article. One would need to recreate EACH article in a different language (despite en-us and en-gb being both in English).

Because of this, all of our agents, who's language is set to en-gb (localisation reasons), they don't have any visible knowledge articles listed. When the knowledge app loads, it shows that it's empty because the en-gb filter is configured.

For those language that are the same, despite localisation differences (English, namely), the request is to not exclude the filter for those, or somehow show all english-based languages. Or simply, change that in the settings to remove the automatic filter. It's as if the knowledge app is a bit too smart.

已于 2021年5月19日 发布 · Matthew Feczko

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Matthew Feczko 进行了评论,

评论Views, ticket status, and ticket fields

Hi Jan, I completely agree with you. I recommend using QuickiePlus instead of Lovely Views (made by the same developer) as they will give you the normal View and let you Play. It won't let you sort in multiple ways BUT it will give you all the views you're looking for. Plus QuickiePlus is only $.50 a user instead of $1.95

查看评论 · 已于 2021年1月06日 发布 · Matthew Feczko

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