最近搜索


没有最近搜索

Robert Winther's Avatar

Robert Winther

已加入2021年4月16日

·

最后活动2023年1月26日

CTO, Consensus IT

关注

0

关注者

0

活动总数

16

投票

9

订阅

4

活动概览

的最新活动 Robert Winther

Robert Winther 进行了评论,

社区评论 Feedback - Ticketing system (Support)

PLEASE prioritize this!

We are wasting time EVERY day, because it's so difficult to see, where one update stops and another one start, especially when there is replies to replies to replies.

It's the worst of the many, bad bad UX/UI decisions that have been made with the big update of last year.

查看评论 · 已于 2023年1月05日 发布 · Robert Winther

0

关注者

4

投票

0

评论


Robert Winther 进行了评论,

评论Additional ticket channels

This was an intentional design change since the Agent Workspace is heavily based on having live conversations within the Support interface, so displaying the requester's (or visitor's) name in the tabs will be more useful to agents than having multiple tabs showing “Conversation with XYZ”.

Clearly not 'more useful' to all, looking at how many have requested having at least the ability to chose if Subject Line instead.

8 months after Ethan formally made a post requesting the feature, and as usual from Zendesk, no signs of listening to their Customers.

查看评论 · 已于 2022年11月15日 发布 · Robert Winther

0

关注者

1

投票

0

评论


Robert Winther 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Agree: Just got the same notification, and the wording makes it sound like no licenses is available.

It's at best bad wording, but if I was in a bad mood, I would say they are trying to sell unnecessary licenses.

查看评论 · 已于 2020年10月29日 发布 · Robert Winther

0

关注者

1

投票

0

评论