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Vaughan
已加入2021年4月16日
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最后活动2025年2月25日
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的最新活动 Vaughan
Vaughan 进行了评论,
I navigated here from an article discussing Previewing Macros, in which Zendesk engineers comments stated that the experience of being presented with the plaintext only version in the preview was expected, and that the poster of the issue should submit a feedback forum post here. Source: https://support.zendesk.com/hc/en-us/articles/4408887656602/comments/6454787578266
Now I find the feedback forum post for this and it is stating that it is actually an account issue that requires support?
Is this an expected experience, or an issue?
查看评论 · 已于 2025年1月29日 发布 · Vaughan
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We would like to see this function as well. Often we have profiles with multiple phone lines associated and replying via SMS requires selecting the correct line for the outbound message, not simply the default line of the profile.
+1 for wanting an ability to determine the phone line which created a ticket via SMS.
查看评论 · 已于 2024年11月14日 发布 · Vaughan
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Vaughan 进行了评论,
Zendesk recently added a feature to allow control of this setting, on a global scale. This means if there are some who would benefit, then you have to change it for all.
With teams around the world and workstreams in direct-to-consumer as well as wholesale channels we require flexibility in our setup. The feature to default to private comments can benefit some of our users, but not all.
I am advocating for this to be controlled on a user level as the original poster stated. Either by the Agents themselves in their profile, or at an admin level by the Brand or Group assigned to the ticket, or whatever else you may come up with that adds flexibility to the feature.
Referenced article on new feature: https://support.zendesk.com/hc/en-us/articles/6871403592474-Announcing-a-logic-improvement-for-the-Public-by-default-ticket-setting-coming-soon
查看评论 · 已于 2024年3月14日 发布 · Vaughan
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A large portion of our engagements with flow builder bots are free text input. How can we use Explore to report on what the free text entry is?
查看评论 · 已于 2024年2月15日 编辑 · Vaughan
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This limitation is hindering the performance of our teams by truncating tables shared by requesters and hiding information behind a subtle ellipses. Please introduce a customizable limitation on displayed characters or enhance the ellipses to be more prominent to notify agents that Zendesk is hiding content in the request.
查看评论 · 已于 2023年11月17日 发布 · Vaughan
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