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Dimitar Angelov's Avatar

Dimitar Angelov

已加入2021年4月16日

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最后活动2023年1月16日

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的最新活动 Dimitar Angelov

Dimitar Angelov 进行了评论,

评论Ticket customization

Hi there,
I have raised this issue in November, 2021. It is more than an year now and still no development.

In Agent Workspace when a client is chatting from the mobile app, he still does not see the agent's replies in his language.

Everything is working fine if the client is on the website chat. So, why it is is so hard to be implemented in the mobile chat?

查看评论 · 已于 2023年1月16日 发布 · Dimitar Angelov

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Dimitar Angelov 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I vote for this warning message with both hands, definitely will be very helpful.

查看评论 · 已于 2022年11月01日 发布 · Dimitar Angelov

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Dimitar Angelov 进行了评论,

评论Ticket customization

Hi Guys,

We recently moved to the Agent Workspace interface and we got a big shock today understanding that the translation feature is not supported in the mobile app for messaging in Agent workspace. We are big fans of Google Translate in the Chat as we are able to communicate with different nationalities and over 90% of our clients are visiting the chat from our mobile application. 

So, we have no choice, but to return to the standard interface.

Is there a deadline when this feature will be available?

Regards, 

Dimitar

查看评论 · 已于 2021年11月18日 发布 · Dimitar Angelov

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