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Michael Eddleman
已加入2021年4月16日
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最后活动2021年10月22日
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的最新活动 Michael Eddleman
Michael Eddleman 创建了一个帖子，
帖子 Q&A - Reporting and analytics
Hello,
I would like to create a report that breaks down the backlog of tickets by the age of the ticket.
Example:
- Tickets are 3 days or less old
- Tickets are 4 -10 days old
- Tickets are 11 - 30 days old
- Tickets are are greater than 30 days old
What I am wanting to do is monitor the backlog based on the above time frames to see what % of tickets are backlogged based on our monthly ticket volume. This will be done on agent level as well as a group.
I am not sure how to do this in the Calculations. I am very new to reporting.
Thank you
已于 2021年9月27日 发布 · Michael Eddleman
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