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Aya

已加入2021年4月16日

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最后活动2024年4月05日

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的最新活动 Aya

Aya 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

We have customers who do not have email address but phone only and every time we add a new user and open this pop up, we have to create a user without email address first, then add the phone number in the profile page - so it is a 2-step process. 

If we have a choice to enter either email or phone, or both, in the first pop up, that would be very helpful.

已于 2024年4月05日 编辑 · Aya

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社区评论 Feedback - Ticketing system (Support)

+1 here! We want to change the color and font of the signatures which is not possible with Markdown unless there is a way to do so...

查看评论 · 已于 2023年2月27日 发布 · Aya

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评论カスタマーポータル

We have a multi-language instance. How can we edit the text for all languages by updating the code? Is it even possible?

查看评论 · 已于 2023年2月15日 发布 · Aya

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评论Working with articles in the knowledge base

Hi!

Is there a way to edit or delete the tags that are added by mistake? Since they are end-user facing, I want to make it look nicer - for example, there is a tag "zendesk" but want to change it to "Zendesk".

Thanks!

查看评论 · 已于 2022年11月11日 发布 · Aya

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社区评论 Feedback - Chat and Messaging (Chat)

+1 here too! 

查看评论 · 已于 2022年7月13日 发布 · Aya

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Aya 创建了一个帖子,

帖子 Feedback - Sales CRM (Sell)

When our agents add a new deal, we want them to select a PERSON in Primary Contact field, not COMPANY. But the current New Deal page only has Primary Contact page and both company and person available as an option so it is confusing for our agents.

It would be very helpful if we could have a Company field in a Add Deal popup form, then select the primary contact person within that company for a particular deal.

已于 2022年7月06日 发布 · Aya

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评论Using AI agents for messaging

Totally agree on with what Anton M. explained above. The current flow is very strange. Hope this gets improved very soon!

查看评论 · 已于 2022年5月30日 发布 · Aya

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Aya 创建了一个帖子,

帖子 Feedback - Mobile Apps

When the workspace is enabled, Chat tickets cannot be updated using the Support mobile app. It would be very very helpful if we could reply to those tickets (e.g. via WhatsApp channel) via mobile app.

已于 2021年6月25日 发布 · Aya

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社区评论 Feedback - Ticketing system (Support)

+1 please! we want the widget to be as simple as possible but some more additional fields shown in the form.

查看评论 · 已于 2021年2月08日 发布 · Aya

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社区评论 Feedback - Voice (Talk)

+1 here too! We really need a feature that can remove both agent and account signatures from texts.

查看评论 · 已于 2020年10月16日 发布 · Aya

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