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Aya
已加入2021年4月16日
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最后活动2024年4月05日
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Aya 创建了一个帖子,
We have customers who do not have email address but phone only and every time we add a new user and open this pop up, we have to create a user without email address first, then add the phone number in the profile page - so it is a 2-step process.
If we have a choice to enter either email or phone, or both, in the first pop up, that would be very helpful.
已于 2024年4月05日 编辑 · Aya
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Aya 进行了评论,
Hi!
Is there a way to edit or delete the tags that are added by mistake? Since they are end-user facing, I want to make it look nicer - for example, there is a tag "zendesk" but want to change it to "Zendesk".
Thanks!
查看评论 · 已于 2022年11月11日 发布 · Aya
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Aya 创建了一个帖子,
When our agents add a new deal, we want them to select a PERSON in Primary Contact field, not COMPANY. But the current New Deal page only has Primary Contact page and both company and person available as an option so it is confusing for our agents.
It would be very helpful if we could have a Company field in a Add Deal popup form, then select the primary contact person within that company for a particular deal.
已于 2022年7月06日 发布 · Aya
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Aya 创建了一个帖子,
When the workspace is enabled, Chat tickets cannot be updated using the Support mobile app. It would be very very helpful if we could reply to those tickets (e.g. via WhatsApp channel) via mobile app.
已于 2021年6月25日 发布 · Aya
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