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Kris Parker

已加入2021年4月17日

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最后活动2021年10月26日

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Kris Parker 进行了评论,

评论Reporting for Talk

Does Total Calls Accepted (Total number of calls the agent answered) count callback requests as well as inbound calls? I'm trying to track down a difference in numbers and that seems to be a potential cause. 

查看评论 · 已于 2021年1月07日 发布 · Kris Parker

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Kris Parker 进行了评论,

社区评论 Feedback - Community Forums (Gather)

It seems silly to me that this conversation has been going on for 5 years with promises that "it's being looked" into by the Product team. 

From the perspective of the customers here it seems like such an obvious feature that comments on articles / guide, etc would generate a ticket and route into our Zendesk instance. I'm not asking to connect two different companies here - but rather the products offered by the same company (Zendesk) that we're paying for should have a tight integration. 

查看评论 · 已于 2020年2月27日 发布 · Kris Parker

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