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Pat Harland-Lee
已加入2021年4月16日
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最后活动2024年2月12日
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的最新活动 Pat Harland-Lee
Pat Harland-Lee 进行了评论,
Pat Harland-Lee 进行了评论,
Heya, we need to show (and agents themselves want to see, compared to colleagues) averages for Next Reply Time (not just the time to reply after the client's response to our first reply).
Gab are you able to share an example screenshot of what you mentioned as I had trouble following along and creating it myself. Here's what I've got so far:
查看评论 · 已于 2022年7月18日 发布 · Pat Harland-Lee
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Pat Harland-Lee 创建了一个帖子,
Discussed with support who said Explore doesn't currently support this.
When making a report that shows all of our Organizations per region (Y axis) and the month they were created (X axis), if there weren't any Organizations created in the last month on the X axis, it won't show that month at all. It's important for us to show VISUALLY that there are no new Organizations created, otherwise the viewer could think that we just forgot to show the last month and it's our fault.
已于 2022年7月07日 发布 · Pat Harland-Lee
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Karen Hynes We need to be able to report on which users were on which status historically so that we can see who was responsible at the time when a call was missed and went to voicemail (much tougher to monitor this with WFH!)
查看评论 · 已于 2021年12月01日 发布 · Pat Harland-Lee
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Actually I found that the answer in How can I include 0 values in Explore reports? worked - I just went to Result Manipulation > Time Axis and checked the box :)
查看评论 · 已于 2021年11月08日 发布 · Pat Harland-Lee
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The link to Why do some columns not show in my query? doesn't work
查看评论 · 已于 2021年11月08日 发布 · Pat Harland-Lee
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