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The Salvation Army

已加入2021年4月15日

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最后活动2025年1月09日

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The Salvation Army 进行了评论,

社区评论 Q&A - Tickets and email

I also need my name removed from the From email. Users are constantly thinking I am working on their ticket, and I am not.

 

查看评论 · 已于 2023年8月09日 发布 · The Salvation Army

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The Salvation Army 进行了评论,

评论Ticket basics

I was able to setup a Target then automatically add that Target (email) to certain ticket categories. Hope this helps some of you!

I am still hoping Zendesk is working on the ability to run reports based on cc's. Right now I have to run it from advanced search and manually enter it into spreadsheet. 

查看评论 · 已于 2023年1月10日 发布 · The Salvation Army

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The Salvation Army 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

Has there been an progress on this?

查看评论 · 已于 2020年11月05日 发布 · The Salvation Army

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The Salvation Army 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

This was something really lacking in Insights and it does not appear to be an option in Explore either. I really need this.

查看评论 · 已于 2020年5月13日 发布 · The Salvation Army

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The Salvation Army 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I have users who are cc'd on tickets and have been since the ticket was submitted yet their email replies go Private. How do I fix this? I've also had Followers replies go Public when they are not CC'd. This is messy and I am considering disabling the Followers option. Anyone done this and if so is it smooth or did that cause issues?

查看评论 · 已于 2020年3月26日 发布 · The Salvation Army

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The Salvation Army 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

I have quit even trying to use Explore until they get these things figured out. The other big issue I am having is you can not setup a query to be emailed. I use that every day in GoodData. 

查看评论 · 已于 2019年9月19日 发布 · The Salvation Army

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The Salvation Army 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

I also need the ability to only choose agents when selecting by assignee. Users can not be assigned tickets so why they are even an option? Its very time consuming to scroll through 5000+ users to choose the 60 agents you want to include. I understand by Groups, however I have some agents in groups I want to exclude on some reports therefore I need to choose by assignee only.

查看评论 · 已于 2019年7月17日 发布 · The Salvation Army

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