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The Salvation Army
已加入2021年4月15日
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最后活动2025年1月09日
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的最新活动 The Salvation Army
The Salvation Army 进行了评论,
I was able to setup a Target then automatically add that Target (email) to certain ticket categories. Hope this helps some of you!
I am still hoping Zendesk is working on the ability to run reports based on cc's. Right now I have to run it from advanced search and manually enter it into spreadsheet.
查看评论 · 已于 2023年1月10日 发布 · The Salvation Army
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I have users who are cc'd on tickets and have been since the ticket was submitted yet their email replies go Private. How do I fix this? I've also had Followers replies go Public when they are not CC'd. This is messy and I am considering disabling the Followers option. Anyone done this and if so is it smooth or did that cause issues?
查看评论 · 已于 2020年3月26日 发布 · The Salvation Army
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I also need the ability to only choose agents when selecting by assignee. Users can not be assigned tickets so why they are even an option? Its very time consuming to scroll through 5000+ users to choose the 60 agents you want to include. I understand by Groups, however I have some agents in groups I want to exclude on some reports therefore I need to choose by assignee only.
查看评论 · 已于 2019年7月17日 发布 · The Salvation Army
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