Lotus Themes, Zendesk partner for Help Center design and customization

Hi Sam,

We offer various help center plugins for different needs: easier navigation, ticket deflection, a better visual look of pages, and improved search options.

You can also see how companies use these plugins in the portfolio. 

Best,

Lotus Themes

Hi colleen,

Thank you for choosing our Braden theme. Can you contact us directly? Our developers will be happy to help. 

Best,

Lotus Themes

Hi, Oliver

Could you show us your code? 'cause without it, your problem isn't entirely clear

Best regards,
Lotus Themes

Hi, Mateusz

Unfortunately,  you can select a maximum of 30 articles at once. More information you may find here: https://support.zendesk.com/hc/en-us/articles/4408836336154-Updating-knowledge-base-articles-in-bulk

Best regards,
Lotus Themes

Hi Wilhelm,

Your issue requires serious customization. We did something similar for GOG where branding and logo change based on the URL parameter.:

https://support.gog.com/hc/en-us?product=gog 

https://support.gog.com/hc/en-us?product=galaxy 

You can reach out to us for this customization, and we’ll do everything for the best results.

Best regards,
Lotus Themes

Hi Chassidy,

maybe that may also inspire you in your searches— here are some of our case studies with the same approach as yours:

1. You have two types of customers like the Route brand. You might also create two help centers but unite them in one custom landing page that leads to different help centers for diverse types of users (Shoppers and Merchants in case of Route).

2. More than two help centers are implemented at the Riot Games support page — also one of our projects. Here we described it in detail.

We hope our answer was handy for you! Good luck with your customization!

Lotus Themes

Hi Ryan Wells,

Thank you for your interest. For some reason, the link disappeared, and Community doesn't let us add it again (the post is pending approval).

Here is the link to the white paper.

Let us know if you need anything else. 

Best regards,

Lotus Themes

“Better” isn’t only about having a trendy color scheme and flashy fonts. Better design can actually be defined and measured. For example, Mozilla’s support site got a 233% improvement from their usability redesign.

Clear navigation
Being able to navigate to a solution quickly is paramount. The quicker customers find answers to their issues, the faster they’ll return to your product or service. So, work on clear navigation and improve the design and usability of your search function. Nothing is more frustrating than scrolling through an impossibly long list of articles or looking for a search bar that’s hard to notice.

Design to match the brand requirements 
Okay, it’s a little about the color scheme. A help center isn’t just a faceless FAQ page. Usually, сlients will get there from the main website. So, the help center must align with your brand’s core design principles. Otherwise, a page that seems disconnected from the main business page can be frustrating for clients.

Structured and well-formatted content
The tutorial and advice you provide may be indispensable, but if it’s just presented as plain text without any attention to layout and readability, you risk your customers missing the point you’re trying to convey. There are various article formatting options to make a help center stand out, both visually and functionally.

You can find more about how to build a help center capable of reducing tickets in the white paper “Saving costs and support agents: a deep dive into self-service help centers” from Lotus Themes. 

Hi Vishal,

You can use the Side Navigation extension for the second one. More information about theme compatibility is here. 

This article will cover how to offer end-users suitable contact options when they need help while browsing the Zendesk help center.

This small button in the lower-right corner of the help center lets users see all the options for contacting support staff with just one click on any page.

You can change every link in the contacts widget, or add a new one:

• Link to the website
• Zendesk Chat
• Submit a ticket
• Make a call
• Other contact options

It's possible to change the following:

• title and description
• colors
• link names
• icons
• individual items enabled and disabled.
• events triggered by clicking on an element

Best,

Lotus Themes