Kaleb Himes

Had an issue where agent is confident they "Clicked" on the right ticket number to merge but merge occurred with a different ticket and un-related organization. If zendesk had a feature to prevent merging two tickets that were not from the same organization that could be turned on that would be fantastic and would have prevented the case mentioned above regardless if it was a bug or human error!

 

Added a +1 to the original post.