Viacheslav Parshin

Upvoting both Terry's points, especially first one.

Zendesk's official stance on agents seeing Rapid Resolve's pop-up box to close a ticket when viewing articles is to either educate agents or stop using Rapid Resolve.

I believe educating agents about product's shortcomings is really not the best course of action.

Hello!

I would like to add my voice to this post as well. I've recently encountered this shortcoming when trying to export a table report for our finance department and would very much like to see the table export behavior changed.