Justyna Żak

Upvoting! Our App Store response time definitely suffers a lot because of having to check App Store manually. It's not healthy to have this "invisible" backlog and having to feel guilty for handling it when the visible tickets are waiting. At the same time it needs to be done too. It would also help us a lot to be able to use macros in these replies straight from Zendesk, now we have to copy the macros manually if we use any. Please do develop it :)