最近搜索


没有最近搜索

Mistyamber Reynolds's Avatar

Mistyamber Reynolds

已加入2021年4月16日

·

最后活动2023年9月08日

关注

0

关注者

0

活动总数

47

投票

16

订阅

19

活动概览

的最新活动 Mistyamber Reynolds

Mistyamber Reynolds 进行了评论,

评论Ticket customization

Other than setting a custom layout as the default, how do we apply them?  I'm not seeing that in documentation.  I can't set a layout at the group, view, or trigger level so how do I use it?

查看评论 · 已于 2023年5月12日 发布 · Mistyamber Reynolds

0

关注者

0

投票

0

评论


Mistyamber Reynolds 进行了评论,

评论Views, ticket status, and ticket fields

I'd like to request that "Escalation" be added to the system default field "Type".  This way we can track customer escalations effectively.  It would be nice if it functioned in the same way a Problem ticket functions. 

查看评论 · 已于 2023年4月14日 发布 · Mistyamber Reynolds

0

关注者

0

投票

0

评论


Mistyamber Reynolds 进行了评论,

社区评论 Q&A - Objects, workspaces, and rules

Volkan Akdugan amazing!  Thank you!

查看评论 · 已于 2023年4月11日 发布 · Mistyamber Reynolds

0

关注者

0

投票

0

评论


Mistyamber Reynolds 创建了一个帖子,

帖子 Q&A - Objects, workspaces, and rules

I am not seeing a way to set agent status based on schedule.  When I first started configuring Omnichannel routing, all agents were set as Available even though many work different shifts.  It would be great if we could apply a schedule to an agent's profile so that we can ensure tickets do not get assigned to them off schedule (unless the agent manually updates their status).

已于 2023年4月10日 发布 · Mistyamber Reynolds

2

关注者

5

投票

3

评论


Mistyamber Reynolds 进行了评论,

评论Measuring success

We would love to use Zendesk CSAT, however, the limitations of the rating scale prevent us from using it.  Having Good or Bad as the only options does not give us the level of detail we need.  I would love to see a five point scale and be able to customize when the survey goes out so I can use Zendesk for all our needs. 

查看评论 · 已于 2023年3月14日 发布 · Mistyamber Reynolds

0

关注者

1

投票

0

评论


Mistyamber Reynolds 进行了评论,

评论What's new in Zendesk

Is it possible to get on an email list for ZD updates?

查看评论 · 已于 2022年12月02日 发布 · Mistyamber Reynolds

0

关注者

0

投票

0

评论


Mistyamber Reynolds 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

The new customer profile page has slowed down my agents.  Previously, we could quickly see our custom customer fields in the side bar.  Now we have to click to a new tab and scroll far down the page to see those fields.  I would like the ability to surface those custom fields in the Key Details section and in the customer context side panel in the ticket view.  See screenshots for reference.

 

已于 2022年10月13日 发布 · Mistyamber Reynolds

3

关注者

9

投票

3

评论


Mistyamber Reynolds 进行了评论,

评论Explore recipes

@.... Nope.  I still cannot see time spent by agent rather than by case.

查看评论 · 已于 2021年10月19日 发布 · Mistyamber Reynolds

0

关注者

0

投票

0

评论


Mistyamber Reynolds 进行了评论,

评论Triggers and automations

I would like to have a trigger add a private comment on a ticket when a closed side conversation is replied to.  I also cannot find a way to reopen a side conversation if it is replied to via triggers.  We need this functionality. 

查看评论 · 已于 2021年6月15日 发布 · Mistyamber Reynolds

0

关注者

3

投票

0

评论


Mistyamber Reynolds 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I would like to add my vote for this feature.  I keep seeing our internal employees get added to the suspended user list.  This makes their emails to our support team go to the suspended box.  I am not finding a way to quickly download the suspended user list so I can audit it.  This is frustrating. 

查看评论 · 已于 2020年9月22日 发布 · Mistyamber Reynolds

0

关注者

0

投票

0

评论