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Gareth Elsby Test
已加入2021年4月16日
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最后活动2023年11月01日
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Gareth Elsby Test 进行了评论，
Without the keys to the admin section, you're going to struggle here unfortunately.
If admin access (and therefore, automation) is not possible then your next best step is to create a view that shows all the tickets assigned to the former employee.
Once you have all the tickets in a view, you can select all the tickets (max 30 per page) and click 'edit'. Now you're can bulk-edit 30 tickets, you can reassign them back to the group to be picked up, or assign them to a specific agent.
查看评论 · 已于 2023年11月01日 发布 · Gareth Elsby Test
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Gareth Elsby Test 进行了评论，
Hey Rob Stack it looks like the images and business rules aren't quite right here.
to match your first image, it should be
Ticket: Hours since status category solved > (Business) is > 1
and your action should be closed and not solved
查看评论 · 已于 2023年10月31日 发布 · Gareth Elsby Test
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