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Christos Nitsas

已加入2021年4月17日

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最后活动2024年1月12日

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评论Ticket basics

Hi everyone!

We got a weird case where the "Redact" option in Zendesk Agent Workspace doesn't help... :-( The attachment we want to redact appears in the quoted text of an incoming email, i.e. in the part which is hidden inside "...".

When we click the "Redact" option on that message, it only shows us the regular text of the message without the quoted text (and attachment), so we can't redact anything from there.

Is there something we can do?

查看评论 · 已于 2021年8月31日 发布 · Christos Nitsas

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