Alexandra Hjert

Second the need for this. Without this malicious files can be downloaded and it is also a GDPR risk if we're unable to remove sensitive information.

https://support.zendesk.com/hc/en-us/articles/215768848-Are-incoming-ticket-attachments-scanned-for-viruses-

https://support.zendesk.com/hc/en-us/community/posts/360032044793-Product-Feature-Request-Virus-Scanning-on-Attachments-or-Limiting-File-Types

Not including an internal comment update from a customer seems to be a large gap in the SLA structure to break. Is there any update here or any feedback from a product manager we can receive? Thanks in advance.