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Thomas de Silva
已加入2021年4月15日
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最后活动2021年10月27日
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的最新活动 Thomas de Silva
Thomas de Silva 进行了评论，
Hi @...
It's a good suggestion!
In the meantime, I will suggest that you take a look at the User Data app
#helpsome regards,
Thomas de Silva
Zendesk Consultant @ helphouse.io
查看评论 · 已于 2020年1月07日 发布 · Thomas de Silva
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Thomas de Silva 进行了评论，
Hi Brandon.
This is a really good feature request!
#helpsome regards,
Thomas de Silva
Zendesk Consultant @ helphouse.io
查看评论 · 已于 2019年10月30日 发布 · Thomas de Silva
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Thomas de Silva 进行了评论，
Hi Jen.
Please click the link in my signature.
#helpsome regards,
Thomas de Silva
Zendesk Consultant @ helphouse.io
查看评论 · 已于 2019年9月26日 发布 · Thomas de Silva
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Thomas de Silva 创建了一个帖子，
Hi Talk PM ;-)
Derived from this
We need an option where it's possible to re-offer calls to agents that have once ignored or declined a call before the call gets the voicemail or gets disconnected when the voicemail is disabled.
The following needs to be taken into consideration:
Is the maximum queue size exceeded?
Yes = voicemail offered/ call disconnected if voicemail is disabled
No= call gets offered to available agents again and call back message repeated if enabled
Is max call wait time exceeded
Yes = voicemail offered/ call disconnected if voicemail is disabled
No= call gets offered to available agents again and call back message repeated if enabled
This an essential function to accommodate most EU call centers. No customer wants to be sent to voicemail or disconnected without an option to wait for an available agent or be offered callback.
Please vote up if you find this usefull.
#helpsome regards,
Thomas de Silva
Zendesk Consultant @ helphouse.io
已于 2019年7月31日 发布 · Thomas de Silva
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