Kyle Paulson

Thank you for the explanation Nicole!

Hi Nicole,

I have a very simple question.

What kind of traction is needed for this to get addressed by the end of next month?

Thanks for letting us know you are watching this article!

-Kyle

Thank you Hkerkdijk...you made me laugh. I've noticed several tickets like this that have languished for years without movement as well. I have been forming an idea to make an article about the negligence and post links on all the neglected articles to bring "a known bug" to the attention of Zendesk with the hopes that the evaluation process for feature requests gets fixed. This would also simplify things because we could all just follow that article ;-p 

More seriously though it would help to have more transparency about what kind of traction is needed to get a feature request implemented around here...and if development resources are an issue, then maybe a ticket about negligence really would really help make that a topic of conversation behind the scenes as well.

That's my two cents!

I'd like to add my vote for this feature as well. A little disappointing to discover the article follow button was only for comments. Glad for the workarounds I found here but it's for sure makes it a bit more manual than I'd like

I would suggest that the follow button on articles be modified to produce a drop-down when pressed with option for: follow all, follow article updates, follow article comments

I would suggest that the follow button for sections be modified to produce a drop-down that when pressed has options for follow all, follow article adds, follow article updates, follow article comments.

If user selects all then all options are checked otherwise user can specify options by section and article as stated.

I think this makes most sense and would be simple to implement on existing UI with just a bit of backend dev.

Generally drop-down could appear below button and look like:

Let's get this done Zendesk. :-)