Richard Ly

Great article and exactly what we were looking for. We were able to use this to show the number and percentage of total tickets in the same table.

Thanks for the write-up.

+1 for adding multi-select fields as a condition option on form conditional fields.

Great article and easy to follow.

Thanks for putting this together.

We would love to have this feature as well. 

One example use case is that there are hundreds of error codes across multiple platforms. Scrolling through a list of error codes to find the one the customer is experiencing can be a time consuming process for our agents.