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Φάνης Τ.
已加入2021年4月17日
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最后活动2023年6月01日
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的最新活动 Φάνης Τ.
Φάνης Τ. 创建了一个帖子，
Hello,
it would be a good addition to automatically switch statuses to a talk user when he/she's facing a technical issue. A good approach would be to automatically switch to offline status an agent which has missed 2 or 3 consecutive calls. After the status switch, a pop-up notifying the agent about this action would be ideal.
Thanks
已于 2022年8月29日 发布 · Φάνης Τ.
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Φάνης Τ. 进行了评论，
Hello,
Also something else i would like to add here is that, in Agent Workspace we don't have the option to separate paragraphs between the sentences, so when we are replying with a long shortcut the customer sees a long paragraph united.
Is this something is going to be fixed in AW?
thanks
查看评论 · 已于 2022年6月02日 发布 · Φάνης Τ.
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Φάνης Τ. 创建了一个帖子，
Hello all,
Zendesk tickets format sometimes tend to get messy - by that I mean that on a continued conversation with an end-user via e-mails, all the previous messages are added up to the player's reply, making one ticket more time-consuming to read as you will have to scroll more and more. This is not a whim, but a suggestion to streamline the resolution time,
Any thought on that?
ty
已于 2021年12月23日 发布 · Φάνης Τ.
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