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Michael Goldman
已加入2021年4月15日
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最后活动2022年9月14日
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的最新活动 Michael Goldman
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社区评论 Feedback - Ticketing system (Support)
Sure. My agent recently copy/pastes a SQL output with lots of whitespace and formatting. It got butchered upon copy/paste since it was too many characters. She tried it again 2 more times and kept getting the same result thus the customer got the same comment 3 times. I had to go in and make 2 of them "internal" to fix the customer view which leads to a bad customer experience and a poor agent experience.
The only reason we found this out was due to her telling me that the system was broken and I did some research.
查看评论 · 已于 2018年4月30日 发布 · Michael Goldman
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