最近搜索
没有最近搜索

King Leong
已加入2021年4月16日
·
最后活动2024年3月26日
关注
0
关注者
0
活动总数
12
投票
4
订阅
4
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 King Leong
King Leong 进行了评论,
We believe this is not just a nice to have but essential, as missing replies from side conversations can actually lead to client complaints or financial lost. Could this please be looked at on product road map as a matter of priority as more of our teams are using side conversations ? We need the a notification somehow to be sent to the agent or Group, like a follow up ticket. thanks
查看评论 · 已于 2024年3月25日 发布 · King Leong
0
关注者
0
投票
0
评论
King Leong 进行了评论,
Hi Zendesk Product Team - We want to be able to make changes to the views of Suspended ticket to add additional columns/info =( , its not practical as we have multiple support addresses looked after by different groups, its too hard for them to identify tickets relating to them and have to look through each ticket one by one
查看评论 · 已于 2022年3月09日 发布 · King Leong
0
关注者
1
投票
0
评论
King Leong 进行了评论,
Hi , how would the above tag/macro/trigger work on a Closed ticket ??? you cannot edit or add anything to a closed ticket.
Still cannot believe Zendesk does not have a simple functionality to print External Comments only in year 2019.
Initial request raised in 2014.........wow...
查看评论 · 已于 2019年9月11日 发布 · King Leong
0
关注者
1
投票
0
评论
King Leong 进行了评论,
I second Scot Sunnergren 's comment, it does not make any sense to not be able to report on an agent's Online vs Away time as that is essentially what determine an agent's performance , this is a very basic requirement.
Any progress on the above ? I see this has been raised over 1 year ago
查看评论 · 已于 2019年6月19日 发布 · King Leong
0
关注者
2
投票
0
评论