最近搜索
没有最近搜索

Rich Herbert
已加入2021年4月15日
·
最后活动2025年2月27日
关注
1
关注者
0
活动总数
49
投票
16
订阅
22
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Rich Herbert
Rich Herbert 进行了评论,
Hi Jacob the Moderator and Alan Peterson,
Was there ever any resolution to this as I have the same exact use case and would love to be able to automate this.
Subject - Onboarding Request ABC|123
{
"ticket": {
"custom_fields": [
{
"id": 19626217318541,
"value": "{% assign parts = ticket.title | split: "|" %}"
}
]
}
}
Thanks!
Rich
查看评论 · 已于 2025年2月26日 编辑 · Rich Herbert
0
关注者
0
投票
0
评论
Rich Herbert 创建了一个帖子,
Hi there,
I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webhook extract an 8-digit number from the tickets subject and paste it in a custom ticket field when a ticket is created.
The value will always be 8-digits and always be between two slashes, i.e. “/12345678/”
For example, if the subject of the ticket is:
"Test Ticket Example /12345678/ New Request", then we want “12345678” to populate in a custom field when the ticket is created. I feel like this is possible with a webhook, but not sure exactly how to set it up.
Thanks!
Rich
已于 2025年2月12日 编辑 · Rich Herbert
0
关注者
0
投票
0
评论
Rich Herbert 进行了评论,
Great update Alina Wright! More granular permissions on user fields is very much needed here including the ability to hide or make certain fields read only. This would allow us to have much better control over our user data and really take advantage of the requester-driven updates to triggers that launched not too long ago. Excited to hear more!
查看评论 · 已于 2024年2月28日 发布 · Rich Herbert
0
关注者
1
投票
0
评论
Rich Herbert 进行了评论,
Hi Gabriel,
We don't have any custom statuses enabled that I know of.
Thanks!
查看评论 · 已于 2023年6月06日 发布 · Rich Herbert
0
关注者
0
投票
0
评论
Rich Herbert 进行了评论,
Hi there,
Will this take effect in Zendesk Sandbox environments at the same time?
Thanks!
Rich
查看评论 · 已于 2023年6月05日 发布 · Rich Herbert
0
关注者
0
投票
0
评论
Rich Herbert 进行了评论,
Hi there - getting this error when I attempt to use the app. Just installed and entered the system field for status per the instructions. Any guidance?
查看评论 · 已于 2023年6月05日 发布 · Rich Herbert
0
关注者
0
投票
0
评论