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Rich Herbert

已加入2021年4月15日

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最后活动2025年2月27日

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的最新活动 Rich Herbert

Rich Herbert 进行了评论,

社区评论 Q&A - Tickets and email

Hi Jacob the Moderator and Alan Peterson

Was there ever any resolution to this as I have the same exact use case and would love to be able to automate this. 

Subject - Onboarding Request ABC|123


{
   "ticket": {
       "custom_fields": [
           {
               "id": 19626217318541,
               "value": "{% assign parts = ticket.title | split: "|" %}"
           }
       ]
   }
}

Thanks!

Rich

查看评论 · 已于 2025年2月26日 编辑 · Rich Herbert

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Rich Herbert 创建了一个帖子,

帖子 Q&A - Tickets and email

Hi there, 

 

I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webhook extract an 8-digit number from the tickets subject and paste it in a custom ticket field when a ticket is created. 

The value will always be 8-digits and always be between two slashes, i.e.  “/12345678/”

For example, if the subject of the ticket is: 

"Test Ticket Example /12345678/ New Request", then we want “12345678” to populate in a custom field when the ticket is created. I feel like this is possible with a webhook, but not sure exactly how to set it up.

 

Thanks!

 

Rich

已于 2025年2月12日 编辑 · Rich Herbert

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Rich Herbert 进行了评论,

社区评论 Feedback - Voice (Talk)

Thanks Sean - Rich from Comcast tossing some support for this. It would be wonderful to have the ability to adjust this or disable it completely.  

查看评论 · 已于 2025年1月24日 发布 · Rich Herbert

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Rich Herbert 进行了评论,

社区评论 Feedback - Admin Center

Totally agree, this is absolutely needed for large scale webhook use. 

查看评论 · 已于 2024年12月07日 发布 · Rich Herbert

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Rich Herbert 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Adding support for this feature as well. It's confusing for end users. 

查看评论 · 已于 2024年11月25日 发布 · Rich Herbert

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Rich Herbert 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Great update Alina Wright! More granular permissions on user fields is very much needed here including the ability to hide or make certain fields read only. This would allow us to have much better control over our user data and really take advantage of the requester-driven updates to triggers that launched not too long ago. Excited to hear more!

查看评论 · 已于 2024年2月28日 发布 · Rich Herbert

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Rich Herbert 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1 here - we would really benefit from this feature!

查看评论 · 已于 2024年1月17日 发布 · Rich Herbert

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Rich Herbert 进行了评论,

评论Using Built by Zendesk apps

Hi Gabriel, 

We don't have any custom statuses enabled that I know of. 

Thanks!

查看评论 · 已于 2023年6月06日 发布 · Rich Herbert

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Rich Herbert 进行了评论,

评论Developer updates

Hi there, 

Will this take effect in Zendesk Sandbox environments at the same time?

Thanks!

Rich

查看评论 · 已于 2023年6月05日 发布 · Rich Herbert

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Rich Herbert 进行了评论,

评论Using Built by Zendesk apps

Hi there - getting this error when I attempt to use the app. Just installed and entered the system field for status per the instructions. Any guidance?

查看评论 · 已于 2023年6月05日 发布 · Rich Herbert

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