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Mary Cheung
已加入2021年4月15日
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最后活动2021年10月22日
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的最新活动 Mary Cheung
Mary Cheung 创建了一个帖子,
帖子 Feedback - Voice (Talk)
At this time, only real time reporting is available for Agent availability in the Talk Dashboard. It would be store this data so that the agent Total Online Time and Time Available can be tracked. With the current functionality, it requires someone to log in at the end of day (not ideal when you have coast to coast support) to retrieve the day's metrics manually.
Unsure if this topic was posted, but wanted to follow up on this thread initiate 2 years ago - https://support.zendesk.com/hc/en-us/articles/115006250347-Can-I-report-on-agent-availability-in-Zendesk-Talk-
已于 2018年11月28日 发布 · Mary Cheung
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