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Steve Slaviero
已加入2021年4月15日
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最后活动2021年10月22日
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的最新活动 Steve Slaviero
Steve Slaviero 创建了一个帖子，
Hi Team,
Wondering if there is more coming in terms Bots (Answer Bot) or other cool integrations coming to MS Teams?
I did notice there was some EAP's for Slack. Answer bot would be pretty cool!
I know there is a Tab/Connector for Zendesk in the MS Team App Store.
Thanks,
Steve
已于 2018年11月15日 发布 · Steve Slaviero
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Steve Slaviero 进行了评论，
Hi Both,
Thanks for the very prompt replies!
Jim - OK, makes sense - I guess it's the add/remove of tags that stops it re-running. Correct?
Ryan - how would you setup an automation to send CSAT at a particular time, either morning or evening? And in a specific timezone too? They also wouldn't be able to re-open the case if it's been closed, it would open a new one wouldn't it?
Cheers,
Steve
查看评论 · 已于 2018年11月13日 发布 · Steve Slaviero
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Steve Slaviero 进行了评论，
Hi Jim,
Just looking at automation part and comparing against the default CSAT rule when you turn it on.
The default rule has a condition for:
Ticket Hours since solved - (calendar) is - 24
Should your automation need this too? Because an automation is time based...
Cheers, Steve
查看评论 · 已于 2018年11月12日 发布 · Steve Slaviero
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