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Ankit Bhatnagar
已加入2021年4月15日
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最后活动2023年3月22日
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的最新活动 Ankit Bhatnagar
Ankit Bhatnagar 进行了评论，
Can these reminders/follow-ups be shown on the ticket thread as part of the ticket conversations/public comments?
My concerns are 1) To view if the reminders were sent, you have switched to Event view, which is painful, and only some users know about events view. 2) If the incident is closed by automation the closing note on the ticket doesn't show any history of follow-up and shows the last manual comment; in most cases, it will be a question.
查看评论 · 已于 2023年3月22日 发布 · Ankit Bhatnagar
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Ankit Bhatnagar 进行了评论，
I have another use case. We have account managers or other customer-facing technical resources who want to chime in on a ticket. Their response never gets delivered to end-users which defeats the purpose of having light agents. Ideally, if a light agent replies from their inbox, the response should be public, no matter what. And if a light agent wants to add an internal comment, he/she should log on to the Zendesk portal and type an internal comment.
查看评论 · 已于 2021年4月07日 发布 · Ankit Bhatnagar
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Ankit Bhatnagar 创建了一个帖子，
As an end user I would like to have an option to download the entire dashboard with all tabs.
已于 2018年11月14日 发布 · Ankit Bhatnagar
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