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Bryan Matias

已加入2021年4月15日

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最后活动2021年10月22日

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的最新活动 Bryan Matias

Bryan Matias 创建了一个帖子，

帖子 Feedback - Ticketing system (Support)
Allow date to be cleared in triggers and automations

Original thread:
https://support.zendesk.com/hc/en-us/community/posts/204253097-Reminder-system-unable-to-clear-date-field-once-the-reminder-has-been-sent

With the date field, it is only possible to set an action to:

  • Set to a specific date
  • Set to a number of days from now

It isn't possible to clear the field. See here:

The use case for this feature:

  • Will allow the "Remind me!" to work without excluding tickets from a report
  • Allow us greater flexibility when working with date fields

If you have any other use cases, comment so I can update the post.

已于 2018年10月22日 发布 · Bryan Matias

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