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Stuart Anderton
已加入2021年4月15日
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最后活动2021年10月22日
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的最新活动 Stuart Anderton
Stuart Anderton 进行了评论，
Can I just add that we have got a long way into implementing Zendesk, but the lack of simultaneous ringing is a huge issue. It honestly never even occurred to me that that wouldn't be available. And not being able to change the ridiculously huge 30 seconds before it moves to the next agent is just as bad. Fortunately we have not yet spent a lot of money, but it looks like I will have to switch to an alternative.
查看评论 · 已于 2018年6月15日 发布 · Stuart Anderton
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Stuart Anderton 创建了一个帖子，
Our agents use both Chat and Talk. If they are on a Talk call but a Chat comes in, they get the Chat alert sound interrupting their call.
Please allow audio alerts to be muted when a call is active.
已于 2018年4月02日 发布 · Stuart Anderton
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