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CLOSED Rob Gilliam
已加入2021年4月15日
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最后活动2021年10月22日
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的最新活动 CLOSED Rob Gilliam
CLOSED Rob Gilliam 进行了评论，
社区评论 Feedback - Ticketing system (Support)
I vote for changing Zendesk to not re-open the ticket automatically. Those who do need this behaviour (e.g. Colin Piper mentions it's important to his team) can implement a trigger that does this for them.
It's not possible (as far as I can tell) to create a trigger to set the ticket back to its original status (i.e. it never was re-opened) so that re-solve statistics, etc., are not affected.
查看评论 · 已于 2016年10月17日 发布 · CLOSED Rob Gilliam
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