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Andrea Saez
已加入2021年4月15日
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最后活动2021年11月01日
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的最新活动 Andrea Saez
Andrea Saez 进行了评论,
We tried using them inside our app, but decided to go full time with it on our website. It's actually a really great converter. We've gotten great feedback from our clients saying that they love the widget follows them around and they can just ask help whenever without having to look for a 'Contact us' link.
查看评论 · 已于 2015年9月24日 发布 · Andrea Saez
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Andrea Saez 进行了评论,
Hi Heather,
There are a variety of ways that you can do this, especially if you're using forms. You can set the forms so that when someone submits a certain kind of ticket it's rerouted to a certain group/agent - and then set all appropriate trigger and tags thereof.
For example,
We have a trigger set for feedback, which goes to a particular group, sets it as 'New' and places it on a view. That way they're all placed independently from regular support tickets.
查看评论 · 已于 2015年8月27日 发布 · Andrea Saez
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Andrea Saez 进行了评论,
Hi Joeg,
You're better off contacting the team via Zendesk Labs, as they manage the app directly. Keep in mind this isn't an official Zendesk app at all, just a little nifty thing a group of people decided to whip up together on the side.
查看评论 · 已于 2015年7月23日 发布 · Andrea Saez
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