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Andrea Saez

已加入2021年4月15日

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最后活动2021年11月01日

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的最新活动 Andrea Saez

Andrea Saez 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Hi Raquel,

I think that Zendesk has changed how they identify languages, so you may have to use 'fr' or 'en-us' instead of writing it out as 'Français'. 

Hope that helps!

查看评论 · 已于 2017年6月06日 发布 · Andrea Saez

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Andrea Saez 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Awesome stuff, Andrew! I've passed this on to our design team so we can get up our own customized version :)

查看评论 · 已于 2016年9月05日 发布 · Andrea Saez

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Andrea Saez 进行了评论,

社区评论 Discussion - Tips and best practices from the community

*pops in*

 

NEAT!

 

*pops out*

查看评论 · 已于 2016年9月05日 发布 · Andrea Saez

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Andrea Saez 进行了评论,

社区评论 Discussion - Tips and best practices from the community

+1

查看评论 · 已于 2016年5月08日 发布 · Andrea Saez

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Andrea Saez 进行了评论,

社区评论Discussion - Zendesk on Suite best practices

We tried using them inside our app, but decided to go full time with it on our website. It's actually a really great converter. We've gotten great feedback from our clients saying that they love the widget follows them around and they can just ask help whenever without having to look for a 'Contact us' link.

查看评论 · 已于 2015年9月24日 发布 · Andrea Saez

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Andrea Saez 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hi Heather,

There are a variety of ways that you can do this, especially if you're using forms. You can set the forms so that when someone submits a certain kind of ticket it's rerouted to a certain group/agent - and then set all appropriate trigger and tags thereof.

For example,

We have a trigger set for feedback, which goes to a particular group, sets it as 'New' and places it on a view. That way they're all placed independently from regular support tickets.

查看评论 · 已于 2015年8月27日 发布 · Andrea Saez

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Andrea Saez 进行了评论,

社区评论 Discussion - Tips and best practices from the community

That's great, thanks Carlos! I'll add it to the original post above. 

Sorry I wasn't around to answer your question yesterday, I'm in the UK !

查看评论 · 已于 2015年8月27日 发布 · Andrea Saez

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Andrea Saez 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Hi Joeg,

You're better off contacting the team via Zendesk Labs, as they manage the app directly. Keep in mind this isn't an official Zendesk app at all, just a little nifty thing a group of people decided to whip up together on the side.

查看评论 · 已于 2015年7月23日 发布 · Andrea Saez

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Andrea Saez 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Hey Roumen,

That is part of the standard template they're using. You should be able to locate it with 

and adding the correct color background to it

查看评论 · 已于 2015年6月24日 发布 · Andrea Saez

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Andrea Saez 进行了评论,

社区评论Discussion - Zendesk on Suite best practices

Great stuff! We also do a bump-bump-solve here :)

查看评论 · 已于 2015年5月27日 发布 · Andrea Saez

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